Cancellation, Refunds and Returns Policy

Should you wish to return a product, you may do so, subject to the below terms and conditions. This Policy applies to hard copy books purchased through the Optimi Classroom website, fulfilled by the Optimi warehouse, and delivered to the respective educational institution.  

Nothing in this Policy is intended to limit your statutory rights in any way. Optimi’s transactions are subject to the Electronic Communication and Transaction Act, no 25 of 2002. This Cancellations, Refund and Returns Policy uses the provisions of this act as a guideline in respect of all returns and refunds. The Consumer Protection Act, no 68 of 2008 (CPA) may apply to a particular cancellation, in which case Optimi complies with the provisions of the CPA. 

1. CANCELLING AN ORDER  

An order may be returned, and you may qualify for a full refund, subject to the following conditions: 

  • The order must be cancelled in full within fourteen (14) working days from receipt of the order. 
  • The parcel must be returned sealed and in its original packaging. 
  • The products must not be damaged and must be in a usable condition. 
  • Proof of purchase must be provided for all returns. 

Please note that delivery fees are non-refundable, and Optimi will not be liable for the return shipping costs. 

2. ITEMS MISSING FROM AN ORDER  

It is your responsibility to carefully check that all items have been delivered to you (as per the delivery note). Should you notice that an item is missing, please notify us via email within seven (7) business days from receiving the parcel. Kindly refer to any back orders as indicated on the delivery note in line with stock-outs and/or delivery lead times.  

3. DAMAGED ITEMS 

It is your responsibility to check that all the items you receive are in good condition. Should you notice that an item has been damaged, please notify us via email within seven (7) business days from receiving the parcel. Clearly state the school’s name and order number.   

Please send photographs as proof of the damage when submitting your complaint. One of our consultants will be in contact with you to assist. 

4. RETURNING AN ORDER 

In the event that the return of a parcel is approved by Optimi Classroom, please ensure that the parcel is returned in full, in its original packaging, to Optimi’s warehouse.  No returns will be accepted without prior approval.  

5. ITEMS NOT IN STOCK  

Our aim is to provide all the items ordered simultaneously. Unfortunately, stockouts may occasionally occur. If certain items are not in stock, your package will be held back until the stock is received. Your full package will, however, never be held back for more than fourteen (14) working days. Your order will, therefore, be partially processed and dispatched as more than one parcel. The items not included in your package will show as ‘back order’ items on the delivery note. The lead time for the missing items will depend on the supplier’s printing schedule. 

6. ITEMS NOT ELIGIBLE FOR A RETURN 

The following goods will not be accepted for return, unless due to an error on the part of Optimi Classroom: any publication where there is a new edition or about to be a new edition, study guides, exclusive offers, or any non-stock item ordered specifically for clients (special orders).  

7. GET IN CONTACT  

For any queries, changes, cancellations and/or returns, please contact us at  classroom@optimi.co.za