Optimi Classroom Shipping Policy

1. DELIVERY/COLLECTION OPTIONS AND COST

Delivery is only available in South Africa or Namibia as Optimi does not deliver to any other country. Please note that packages are prepared for and delivered to the collection point as specified during the registration process. This will be the school of the relevant learner, (or the educational institution specified).  

1.2 Delivery in South Africa  

Optimi’s products are delivered by a third-party courier. Courier fees are indicated on the final quotation. Your order will be processed and delivered in line with the school/educational institution’s agreed delivery date. Kindly contact your school/educational institution in terms of delivery dates and refer to the communication as sent by Optimi. Please note that there may be extended lead times, especially in terms of international titles. These will be indicated clearly on the delivery note as ‘back-order products’ and will be delivered as soon as they become available.  

Please ensure that the correct delivery point (school/educational institution) is provided upon ordering. You will be notified via email once your package is shipped from the Optimi warehouse.   

1.3 Delivery to Namibia  

To receive a delivery in Namibia, you will need to: 

  • complete mandatory export documentation as required by the Namibian authorities, 
  • complete a document stating that you are a private person (and not a company) importing the books and that you are aware of the delivery that needs to take place at the address provided upon registration, 
  • provide a certified copy of the receiver’s ID as required by the Namibian authorities. 

Once all the required documentation has been received, the package will be shipped in line with the agreed delivery dates provided by the school/educational institution. 

 

2. CHANGING THE DELIVERY ADDRESS

The delivery address cannot be changed. Should the learner change schools and/or educational institutions, kindly contact classroom@optimi.co.za for further assistance.  

3. ITEMS NOT IN STOCK 

Our aim is to provide all the items ordered simultaneously. Unfortunately, stockouts may occasionally occur. If certain items are not in stock, your package will be held back until the stock is received. Your full package will, however, never be held back for more than fourteen (14) working days. Your order will, therefore, be partially processed and dispatched as more than one parcel. The items not included in your package will show as ‘back order’ items on the delivery note. The lead time for the missing items will depend on the supplier’s printing schedule. 

4. ITEMS MISSING FROM AN ORDER  

It is your responsibility to check carefully that all items have been delivered to you (as per the delivery note). Should you notice that an item is missing, please notify us via email within seven (7) business days from receiving the parcel. Kindly refer to any back orders as indicated on the delivery note in line with stock-outs and/or delivery lead times.  

5. DAMAGED ITEMS 

It is your responsibility to check that all the items you receive are in good condition. Should you notice that an item has been damaged, please notify us via email within seven (7) business days. Clearly state the school’s name and order number.   

Please send photographs as proof of the damage when submitting your complaint. One of our consultants will contact you to assist. 

6. GET IN CONTACT  

For any queries, please contact us at classroom@optimi.co.za.